Effective Date: 01-11-2010
At Divine Lands Real Estate, we value the trust of our agents and are committed to safeguarding your personal and professional information. This Agent Privacy Policy explains how we collect, use, store, and protect your data in accordance with applicable laws and our internal practices.
1. Information We Collect from Agents
When you register or work with Divine Lands Real Estate, we may collect the following agent-related data:
Personal Details:
- Full name
- Contact numbers (phone and WhatsApp)
- Email address
- Address (city, district, pin code)
- ID proof (optional or if legally required)
Professional Information:
- Agency or company name (if any)
- Areas you cover
- Property types you deal with
- Experience in real estate
- Languages known
- Notes or additional descriptions you provide
System Usage Data:
- Agent lead submission records
- Login timestamps or form usage
- Communication records via email, WhatsApp, or integrated CRM
2. Purpose of Data Collection
We collect and use your data to:
- Verify and register agents to our platform or internal directory
- Connect agents with relevant buyer/seller leads
- Track lead ownership, transactions, and commission eligibility
- Display your contact and service details to clients (when relevant and agreed upon)
- Manage agent performance, support, and communications
- Prevent fraud or misuse of our systems
3. Data Sharing and Disclosure
We do not sell or rent your data to any third party.
Your details may be shared:
- With potential buyers or sellers, only when you are assigned to a lead or when they search for agents via our platform
- With internal staff for coordination, verification, and support
- With legal authorities if required under law, or to resolve disputes
4. Use of Agent Information on Website
If you agree during registration, we may publish your profile (name, contact info, experience, location, languages known, and service areas) on our agent listing page or share it in search results for public visibility.
You may request removal or edits at any time by contacting us.
5. Data Security
We take appropriate steps to protect agent data from unauthorized access, modification, or disclosure. Access to sensitive information is limited to authorized personnel only.
6. Data Retention
We retain agent data for the duration of your association with Divine Lands Real Estate and for a reasonable period afterward for recordkeeping and legal compliance.
7. Your Rights as an Agent
You have the right to:
- View or correct your agent profile data
- Request removal from our agent list or system
- Withdraw previously given consent for public listing
- Lodge a complaint regarding misuse of your data
To exercise any of these rights, contact us directly.
8. Changes to This Policy
We may update this Agent Privacy Policy occasionally. Changes will be notified through email or posted on our website with the new effective date.
9. Contact Us
For privacy-related questions or data requests, please contact:
Divine Lands Real Estate
Shabnam Building, Near Technopark,
Kaniyapuram, Trivandrum, Kerala – 695316
📞 Phone: 8896400800
📧 Email: support@divinelands.com
